Terms of Service - Print & Design

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Terms of Service - Print & Design

Print and Design Terms of Service


Estimates and quotations not accepted within THIRTY DAYS thereof shall be deemed withdrawn and cancelled.  Customers shall pay for preliminary work which is produced at his request whether experimentally or otherwise.

Proofs, pulls, samples, specimens, sketches, photographs or any representation, whether partial or total, of the finished article in whatever form may be submitted to the customer for approval.  After approval the customer shall have no claim against Rheid Communications for errors in the exemplar as approved by him.  If the customer requires for any reason reprint or rerun of any order of which he has previously approved, reprint or rerun includes any change or alteration of any kind to the order, then such reprint or rerun will be for the account of the customer notwithstanding any claims that the customer may make about the original order.

Goods will be dispatched or must be collected by customer when ready and customer shall not refuse or delay to take delivery.  Payment is due when goods are ready for dispatch.

When required to expedite delivery ahead of the time needed for proper production Rheid Communications shall not be liable for defects occasioned thereby.  Should such delivery require payment of overtime wages and other additional costs or delivery charges, all such extras are for the customer’s account.

Claims and complaints will only be entertained if received in writing within THIRTY DAYS of delivery.

Customer’s property and property supplied to Rheid Communications on behalf of the customer will be held at customer’s risk.  Rheid Communications will not be held responsible for imperfect work caused by defects in or unsuitability of material or equipment not supplied by Rheid Communications.  Extra costs incurred through the use of defective materials or equipment supplied will be for the customer’s account.

Any contract or order is subject to cancellation or to variation by reason of Force Majeure from any and every cause whatsoever beyond Rheid Communication’s control including inter alia, inability to secure labour, materials, power or supplies, or by reason of Act of God, War, Civil Disturbances, Riot, State of Emergency, Strike, Lockout or other labour Dispute, Fire, Flood, Drought or Legislation.

It is the sole responsibility of the customer to determine whether the goods ordered by him are suitable for the purpose for which he intends to using them.  Rheid Communications gives no warranty, express or implied, concerning the suitability of the goods supplied for any purpose whatsoever.  Rheid Communications shall not be held liable for any direct, indirect, consequential or other loss including loss to Third parties, arising out of errors in carrying out a contract, or by delay in delivery, or by unsuitability of goods for use as intended.   

If a job printed using the artwork supplied and there are any disputes, the client will still be held responsible for payment.

Colours vary from printer to printer, Rheid Communications will not be held responsible for colour differences between machine calibrations.  Products that do not exactly match colour or ink density. Rheid Communications does not colour match or match customer specified ink density.  Where the customer would like a specific colour be printed Pantone colours must be supplied with the artwork, if the client is unable to provide a Pantone colour a sample of the colour required should be provided. 

A proof needs to be signed off by the client. If the client is not available or does not request a proof then the client assumes all risk in the case of there being any disputes.  this includes, all content, sizing, colours, copy, finishing, etc.

Digital Proofs are provided upon request. Colour matching is done to the best of our ability. Due to the infinite configuration possibilities of end-user hardware and software, it is impossible to perfectly match the proof that is provided.  All proofs are understood to be close representations of the printed product, and will inevitably have a certain degree of deviance from a monitor's image.

Under no circumstances will a refund be issued for any custom printed graphics.  All graphics produced are completely custom, and are therefore only of value to the original purchaser.  We may replace defective graphics if the orginal defective portion of the graphic is returned to us in its entirety.  Defects are limited to faulty materials or workmanship.  Under no circumstances will installation error be considered a defect.

When payment is overdue Rheid Communications may suspend deliveries without notice and without prejudice to any other legal remedy until due payment has been made.  Furthermore, any monies in respect of goods completed but not delivered shall thereupon forthwith become due and payable.  Moreover after the expiration of FOURTEEN DAYS NOTICE Rheid Communications may exercise a general lien on all customer’s goods and property in his hands and may dispose of such goods and property as he seems fit and apply the proceeds towards such debts.  Rheid Communications may also elect to cancel and not produce any unmade balance of such contract and recover from the customer any loss sustained by doing so.

We reserve the right to update and revise this Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. Please make sure that you review it frequently as any time you place an order with Rheid Communications the Policy will apply.

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